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The small print
Plain-language documents. No clause written to be skipped, and none longer than it needs to be.
Where we ship, what it costs, and how long it takes.
Faults are reprinted free. Change of mind is 30 days, with one thing worth knowing first.
What we collect, why, and how to make us delete it.
What we set, what we don't, and how to turn it off.
What we have done, what is still broken, and how to tell us.
The plain-language version of the contract.
There are four of us and one of us answers email within a day. If a policy reads as though it was written to protect us rather than to inform you, tell us and we will rewrite it.
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